Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
TLIP4001 Mapping and Delivery Guide
Develop plans to meet customer and organisation needs
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | TLIP4001 - Develop plans to meet customer and organisation needs |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit involves the skills and knowledge required to develop plans to meet customer and organisation needs. It includes contributing to strategic planning, analysing market needs, contributing to business documentation and communicating with other members of the organisation on planning matters. Work is performed under limited or minimum supervision with general guidance on progress and outcomes. It involves discretion and judgement for self and others in developing plans to meet customer and organisational needs.Work involves responsibility for developing work plans and leading others individually or in teams.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment. As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment. Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions. Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate. Resources for assessment include: a range of relevant exercises, case studies and/or simulations relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry applicable documentation including workplace procedures, regulations, codes of practice and operation manuals. |
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Prerequisites/co-requisites | |||
Competency Field | P – Administration and Finance |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Contribute to strategic planning | ||||||||
Element: Contribution is made to shared vision and values of the organisation by assisting with examining future opportunities and directions and their use in shaping business goals and objectives | ||||||||
Element: Contribution is made to strategic planning by assisting with investigating the business environment of the organisation | ||||||||
Element: Analyse market needs | ||||||||
Element: Customer needs are researched and outcomes are analysed and interpreted to establish business options and opportunities | ||||||||
Element: Opportunities are identified for product and service enhancement through an analysis of existing and potential market opportunities and the development of strategies to strengthen the workplace market focus in suitable directions | ||||||||
Element: Contribute to business documentation | ||||||||
Element: Contributions are made to preparing organisational business plans/budgets | ||||||||
Element: All workplace insurance needs are identified and suitable cover is taken out | ||||||||
Element: Communicate with other members of the organisation | ||||||||
Element: Outcomes of planning process are communicated to appropriate persons in the organisation | ||||||||
Element: Feedback mechanisms are used to ensure continuous improvement of planning processes and outcomes |